Education
Marwa Tarek
Muscat, Bosher
Current: Customer Service Advisor (English account) In | Vodafone UK6-10 YearsMasters DegreeComputer skillsCommunication
About Summary
Patient English Language Teacher with 6 years of experience preparing English
classroom and coursework materials, homework assignments and handouts.
Diligent individual dedicated to meeting learning needs of each individual
student. Comfortable managing classrooms of 12 to 55 students.
General Info
Gender
Female
Age
28 years
Marital Status
Married
Nationality
Egypt
Employment Readiness
Immediate start
Contract Type
Does not matter
Skills
Computer skillsCommunicationTeamworkInterpersonalFast LearnerAdaptabilityProblem-solvingWillingness to learnMulti-taskingTelephone conversationsTraining & DevelopmentEmail usage knowledgeMS PowerpointMS Word
Languages
English , Arabic
Driving License
Yes
has a vehicle
Yes
License Category
Private Passenger Vehicle
Education Level
Masters Degree
CV
View CV
Work Experience
2017 Feb - Until now
Customer Service Advisor (English account)
Vodafone UK
Provided primary customer support to internal and external customers and managed over 50 customer calls per day. • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
2018 Jan - 2022 Jul
English Courses’ Instructor
4level1
• Taught English language to young and adult students in ESL-Courses- Center. • Delivered 36 hours per week of classroom lectures, instructing over 100 students per semester. • Organized detailed list of resources to help students go beyond classroom environments and delve into topics of interest.
Training Courses
2024
IELTS general training band score 7.5
British Council
2021
Educational Diploma
Ain Shams University (Egypt)
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