Sales,Sales Agent Full Time-Muscat

Position: Sales & Customer Service Agent

Location: Mabelah, Muscat

Employment Type: Full-time

Key Responsibilities:

1. Customer Interaction:

• Handle inquiries from customers regarding manpower services and housemaids.

• Provide detailed information about available maids, job requirements, and processes.

• Address customer concerns and provide appropriate resolutions.

2. Sales and Lead Management:

• Convert inquiries into sales by understanding customer needs and offering suitable solutions.

• Maintain records of customer inquiries and follow up regularly to close deals.

• Upsell and cross-sell additional services like visa processing and travel arrangements.

3. Housemaid Coordination:

• Coordinate with housemaids regarding job opportunities and client requirements.

• Ensure housemaids are properly briefed about job roles, travel plans, and documentation.

• Update records on maid arrivals, trials, and contracts.

4. Administrative Duties:

• Maintain and update records of customers, maids, payments, and contracts.

• Ensure all paperwork, including agreements and contracts, is accurate and complete.

• Manage daily office tasks such as emails, phone calls, and filing.

5. Communication:

• Act as a bridge between customers and housemaids, ensuring smooth communication.

• Handle complaints or disputes professionally and escalate if necessary.

Requirements:

• Education: Minimum high school diploma or equivalent; bachelor’s degree preferred.

• Experience: Previous experience in customer service, sales, or administrative roles is a plus.

• Skills:

• Strong communication and interpersonal skills.

• Ability to multitask and manage time effectively.

• Basic computer skills (MS Office, email handling).

• Fluency in [languages required, e.g., English, Arabic, Hindi]