ugwuanyi Emmanuel chinweokwu
About Summary
Highly motivated and detail-oriented professional with a Second Class Upper degree in Business Administration and Management. Experienced in hospitality and customer service, with a proven track record of successfully managing front office operations and bar services. with over 6+ years of
barista
General Info
2017 Apr - 2024 May
Hospitality,
Best western plus hotel Enugu Nigeria
Supervised daily front office operations, ensuring efficient guest check-in and check-out processes.Trained and managed a team of front desk staff, enhancing their customer service skills.Handled guest complaints and resolved issues promptly to maintain high levels of guest satisfaction.Coordinate
2015 Apr - 2023 May
Senior Barista
Best western plus hotel Enugu
Managed bar operations, including inventory control, order placement, and staff scheduling.Provided exceptional customer service, handling orders and serving beverages to guests.Ensured compliance with health and safety regulations, maintaining a clean and safe environment.Trained junior bar staff,
Training Courses
2023
ELECTRICIAN
DGRATE ELECTRICAL LTD, ENUGU NIGERIA
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