Administrative Support
Shazia Shaikh
Muscat, Al Khoud
Call Center Representative15+ YearsHigh School CertificateComputer skillsCommunication
About Summary
My name is Shazia, I am from India city Mumbai, I am Graduate from Mumbai University in year 2004. I have 15 plus of work experience in multinational companies as a Customer care representative.
General Info
Gender
Female
Age
40 years
Marital Status
Married
Nationality
Oman
Employment Readiness
Immediate start
Contract Type
Full Time
Skills
Computer skillsCommunicationFast LearnerTeamworkSelf-managementMulti-taskingProblem-solvingTelephone conversationsFinding & Attracting ClientsInternet SearchStaff MotivationWorking with DatabasesEmail usage knowledge
Languages
English
Driving License
No
has a vehicle
No
License Category
Private Passenger Vehicle
Education Level
High School Certificate
Work Experience
2008 Jan - 2019 Nov
Customer Care Representative
Firstsource
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile
Training Courses
2010
Communication and Computer
St Angelo
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