Arman Hosain
About Summary
Dynamic hotel receptionist having 5 years of experience in the hotel industry,
Handling various reservations, answering inquiries, discussing hotel service, and resolving guest complaints.
With excellent customer service and communication skills seeking a receptionist
role.
General Info
2020 Nov - 2021 Sep
Customers service executive
Zain property development
Achieved high satisfaction rating through proactive one-call resolutions of customer issues. Collected customer feedback and made process changes to exceed customer satisfaction goals. Developed community reputation through commitment to customer satisfaction and strong client relationships.
2019 Oct - 2020 Jul
Front desk agent
Anantara Al jabal al akhder resort
Receiving guest at front desk by greeting. welcoming and directing them appropriately. Managing check in and check out process Giving guest information about hotel rates and services. Manage bookings and reservations Isue room key cards to guest and direct them to their rooms.
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