When I came across interconnected computers operating simultaneously, an instinctive interest had developed in me and finally my ambition has been to become a highly skilled Computer Network Engineer.
Therefore, I followed relevant Diploma Courses and successfully completed Higher National Diploma (
2021 Dec - 2023 Oct
HCL Technologies
Identify, evaluate, and prioritize customer complaints and issues. • Responds to phone calls, emails, instant messages, and tickets assigned by users. • Assign work orders / incidents to the appropriate support teams and ensure their resolution. • Provide level 1 remote desktop assistance and carr
2018
Birmingham University
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