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Taffarel Fernandes
Administrative Support

Taffarel Fernandes

Al Batinah, Sohar
Customer Care Manager
6-10 YearsDiplomaComputer skillsLeadership

About Summary

I have 9 plus years of work experience in various roles of management, customer service, social media, data analysis, quality and training mainly in the travel, hospitality and airline industry. I am multi skilled, multilingual, highly motivated, creative and organized.

General Info

Gender
Male
Age
36 years
Marital Status
Married
Nationality
Other Country
Employment Readiness
Immediate start
Contract Type
Does not matter
Skills
Computer skillsLeadershipTeamworkAdaptabilitySelf-managementProblem-solvingMulti-taskingBusiness CorrespondenceProject ManagementTraining & DevelopmentWorking with Databases
Languages
English , French , Other
Driving License
Yes
has a vehicle
No
License Category
Private Passenger Vehicle , Scooter
Education Level
Diploma
CV
CV
View CV
Work Experience

2021 Nov - 2022 Nov

Team Manager

Open Destinations

Team Management, client relations and management, operational management, training and coaching, KPIs, quality assurance, Holiday and Airport product handling, social media, data analysis, hospitality, customer experience, recruitment and complaint resolution.

2019 Jul - 2020 Oct

Acting Data Reporting and Administrative

Etihad Airways

Baggage Service Reports, Statistics, Growth and Trend data analysis, KPIs, Lost and Found baggage data reporting and quality assurance. Performance evaluation, employee statistics and departmental performance.

Training Courses

2020

Offload Notification Reporting System (ONRS)

Etihad Airways

2020

Immigration Notification reporting system

Etihad Airways

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