Exceptional Customer service professional with a profound knowledge in enhancing great customer satisfaction, Skilled in relationship building and conflict resolution
Serve as the primary point of contact for customers,handle and manage customer inquiries on products and services
Manage staff and workload distribution
Provided detailed explanation to customers as regards cost of repairs, billing and invoice
Schedule and manage appointments
2021 Mar - 2023 Apr
Quality Control Technician
Coscharis Motors Ltd
Assisted in writing reports and raising warranty claims on repair job orders.
Received vehicles for proper diagnosis checks while capturing customer complaints
I make sure replace warranty parts are tag and return to the warranty warehouse
Checked and inspect repairs on compkleted job orders
Training Courses
2024
Certificate in Hotel Management Studies - Hotel Operations