Abdulrauf Yakub
Muscat, Al KhoudAbout Summary
Exceptional Customer service professional with a profound knowledge in enhancing great customer satisfaction, Skilled in relationship building and conflict resolution
General Info
Work Experience
2023 Jun - 2024 Jan
Customer Service Advisor
Omar Al-Arabiya Motors
Serve as the primary point of contact for customers,handle and manage customer inquiries on products and services Manage staff and workload distribution Provided detailed explanation to customers as regards cost of repairs, billing and invoice Schedule and manage appointments
2021 Mar - 2023 Apr
Quality Control Technician
Coscharis Motors Ltd
Assisted in writing reports and raising warranty claims on repair job orders. Received vehicles for proper diagnosis checks while capturing customer complaints I make sure replace warranty parts are tag and return to the warranty warehouse Checked and inspect repairs on compkleted job orders
Training Courses
2024
Certificate in Hotel Management Studies - Hotel Operations
Alison United Kingdom
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