IT,Help Desk & IT Support Full Time-Muscat

Job Seeker....

**IT Support Specialist**

*Summary:*

Results-driven IT Support Specialist with 5 years of experience providing technical assistance and support to end-users. Proven expertise in diagnosing and resolving hardware/software issues, implementing system upgrades, and ensuring optimal performance. Adept at troubleshooting network problems and delivering exceptional customer service.

*Key Skills:*

- Technical Troubleshooting

- Hardware/Software Installation

- Network Support

- System Upgrades

- Customer Service

- IT Documentation

- User Training

- Remote Assistance

*Professional Experience:*

- Provided timely technical support to end-users, resolving hardware and software issues efficiently.

- Conducted system upgrades, ensuring compatibility and enhancing overall system performance.

- Collaborated with cross-functional teams to implement IT initiatives and maintain network integrity.

- Documented IT procedures and created user guides for efficient issue resolution.

- Responded to user inquiries and provided remote assistance, resolving technical problems.

- Installed and configured software, ensuring compliance with company policies and security standards.

- Conducted training sessions for employees on new technologies and best practices.

*Education:*

- Bachelors Of Computer Applications

*Technical Proficiency:*

- Operating Systems: Windows, macOS

- Software: Microsoft Office Suite, [Other Relevant Software]